Refund policy

Returns and refunds

Last updated: 30 August 2026

This policy applies to goods purchased from Spurtable through spurtable.shop and does not limit your statutory rights.

Your right to cancel

If you are a UK consumer buying online, you may tell us that you wish to cancel within 14 days after the day you receive your order. After notifying us, you have a further 14 days to send the goods back.

To start a return, email spurtable1@gmail.com with your order number and the items you wish to return. We will confirm the return instructions. Please do not send goods without identifying the order.

Return condition

You may inspect and try on an item as you would in a shop. Items should be returned with original tags and packaging where reasonably possible. We may reduce a refund to reflect loss in value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the goods.

Return postage

You are responsible for the direct cost of returning unwanted goods. We will cover reasonable return costs where an item is faulty, damaged on arrival, incorrect or not as described. We recommend a tracked service and proof of postage.

Refund timing and amount

We will refund eligible payments within 14 days after we receive the returned goods or, if earlier, after you provide evidence that they were sent back. Refunds are made to the original payment method. For a valid statutory cancellation, we also refund the least expensive standard outbound delivery charge offered for the order. Extra costs for premium delivery are not refundable.

Exceptions

The statutory change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed. We will identify any applicable exception before purchase.

Faulty or misdescribed goods

Your rights under the Consumer Rights Act 2015 are unaffected. Contact us promptly if an item is faulty, damaged, incorrect or not as described and include photographs where helpful.

Exchanges

We do not guarantee direct exchanges. The quickest option is normally to return the original item and place a new order once the return is accepted.

Return contact

Spurtable
Millbrook Road West
Southampton, England SO15 0AJ
United Kingdom
Email: spurtable1@gmail.com